On April 13, 2007, Activision revealed that the issue was not a problem with the hardware, and that the guitars were not defective. The cause of the problem was anti-cheat protection software, and Activision released a patch on Xbox Live on April 14, 2007 to remedy it. However, this patch may have caused some unintended side effects. Starting on April 16, 2007, numerous users began reporting lockups and failures of their system after downloading and installing this patch. RedOctane stated, "We're aware of the problem and we're looking into it."

Numerous game players have also reported problems with static shocks to the X-Plorer guitars causing various fret buttons (usually the green one) to permanently malfunction. Multiple exchanges of guitars have not solved the problem, as exchanged guitars also exhibit the problem. To date, RedOctane has not solved the problem, and has refused to extend warranties to replacement guitars, time limiting the warranty back to the original date of purchase.